Satisfaction Guarantee

We want every order to arrive the way you pictured it. If it doesn't, we'll make it right.

Our commitment

If you are not happy with an order, contact us within 45 days of receiving it and we will work with you to correct the problem. We will reprint any order affected by a print quality or adhesion issue.

Requests raised more than 45 days after delivery is confirmed by the carrier fall outside this guarantee and we will not be able to reprint or refund them.

How to reach us

Our transfer specialists and design experts are available seven days a week:

What we may ask from you

To reproduce an order correctly we sometimes need a little help from you — usually a photo of the finished item or the pressed transfer, and a short description of what went wrong. This lets us identify the cause and avoid repeating it on the reprint.

You will not be asked to ship products back to us before we reprint a damaged or misprinted order.

How this works with our Refund & Reprint Policy

This guarantee describes how we stand behind our work. Eligibility, exclusions and the refund process are governed by our Refund & Reprint Policy, which forms part of these terms. In particular, and as set out in that policy:

  • We reprint orders affected by a print quality or adhesion issue.
  • We are not able to reprint an order where the supplied artwork did not meet our design requirements — please check your file against the requirements before ordering.
  • Refunds or reprints requested for any other reason require approval by our management team.

Where this page and the Refund & Reprint Policy differ, the Refund & Reprint Policy governs.

Questions

DTFTransfers.com
2905 Southampton Road
Philadelphia, PA 19154
Email: service@dtftransfers.com

Last updated: August 10, 2026